FAQ

Orders.

Any question about your order?

If you have a question about your order, contact our customer service from Monday to Saturday, 9:00 a.m. to 7:00 p.m. by email at info@pakistancricketfans.com.

Can I change my order content or cancel it?

Modification of your order will not be possible when the payment is confirmed. Because we aim to deliver your order as soon as possible, the orders are processed by our logistic team within one hour following the placement of your order.
After this period, you can return your order to get a refund. The return must be made within 30 days after reception of your order. (For return address email: info@pakistancricketfans.com.

Payments.

When will I be debited?

If your card is valid and the payment is authorised by your bank, your purchase will be debited immediately. You will receive an email order confirmation and a summary of the products purchased and the method of payment used. If you encounter an issue with your order payment, please check your payment conditions with your bank. If you think our website is responsible for the payment error, please contact our customer service by sending an email at info@pakistancricketfans.com.

I can't pay online, what do I do?

Sometimes the information you enter is incorrect. So please check thoroughly the billing address, the card number, the type of card used, the expiration date as well as the security code on the back. If the problem persists, please call the customer service who will help to the best of their ability.

What are the accepted payment methods?

We accept payments by Visa, MasterCard and Paypal.

 

Shipping.

How long is the delivery time?

  • All Apparel will be delivered super fast in 3-5 business days to any UK address.
  • UK & International orders can take 10-14 business days to be delivered depending on your country, product style and colour.
  • If you do not get your order in the above amount of time please contact us at the email info@pakistancricketfans.com.

To what countries do you ship your products?

We currently ship to the following countries: United Kingdom, Canada and to the United States.

How do I track my order?

Once your package is on its way, you will receive an e-mail with shipping information including a link to track your parcel.

Are transactions secure on pakistancricketfans.com.?

Yes, Pakistan Cricket Fans engages Stripe, the secure payment system developed by the ICC to secure your payments online. We also use Paypal Express Payments. All payment pages are secure. Futhermore, all the data you enter on the site are immediately encrypted and sent directly to the website of the bank. We also use the SSL certificate to ensure better security for all users. For any questions concerning the safety and protection of your personal information, please e-mail us at info@pakistancricketfans.com.